Privacy Policy

SAUMI SERVICES

Effective Date: 18 October 2026

Our Commitment to Privacy

At Saumi Services, we believe that trust, professionalism and discretion are fundamental to delivering exceptional service.

As a proudly South Australian, family-owned business, we are committed to respecting the privacy of our clients, employees, contractors and website visitors.

This Privacy Policy explains how Saumi Services collects, uses, stores, protects and, where necessary, discloses personal information obtained through our website, business communications and professional cleaning operations.

We handle personal information responsibly and in accordance with applicable Australian laws.

Our commitment to privacy extends beyond legal requirements. We recognise the importance of maintaining confidentiality, protecting client information and respecting the trust placed in our business.

01. Information We Collect

Saumi Services may collect personal information reasonably necessary to respond to enquiries, prepare quotations, manage client relationships and deliver our professional cleaning services.

Depending on the nature of your interaction with us, this information may include:

Full name and contact details
Business or organisation name
Position or role within an organisation
Email address and telephone number
Business, property and service addresses
Facility type and cleaning requirements
Preferred service schedules and arrangements
Information submitted through website enquiry forms
Correspondence and communications
Billing, invoicing and payment information
Information relating to service agreements

• Feedback, complaints and service requests

When you visit our website, certain technical information may also be collected through website functionality or enabled analytics technologies. This may include your IP address, browser type, device information and website usage data.

We aim to collect only information reasonably necessary for legitimate business purposes.

Providing Personal Information

Providing personal information is generally voluntary.

However, certain information may be required for us to respond to an enquiry, arrange a site inspection, prepare a quotation or deliver our services.

If you choose not to provide information reasonably required for these purposes, we may be unable to fulfil your request or provide particular services.

02. How We Collect Information

Saumi Services may collect personal information through:

Website enquiry and contact forms
Email and telephone communications
Requests for quotations or consultations
On-site inspections and assessments
Client onboarding and service agreements
Ongoing service delivery
Customer feedback and correspondence
Interactions with our representatives

• Website functionality and analytics technologies

Where reasonably practicable, we collect personal information directly from the individual concerned.

In certain circumstances, information may be provided by authorised representatives, property managers, employers, building managers or organisations engaging our services.

We may also receive information from third-party service providers where reasonably necessary for our business operations.

03. How We Use Personal Information

Saumi Services collects and uses personal information to operate our business and deliver professional cleaning solutions.

These purposes may include:

Responding to enquiries and requests
Preparing quotations and service proposals
Arranging consultations and site inspections
Establishing and managing service agreements
Scheduling and delivering cleaning services
Communicating with clients and representatives
Managing customer relationships
Processing invoices and payments
Maintaining business and administrative records
Responding to feedback and complaints
Monitoring and improving service quality
Improving website functionality and performance
Supporting workplace health and safety
Managing operational and security requirements

• Meeting applicable legal and regulatory obligations

We do not use personal information for unrelated purposes without an appropriate reason, authorisation or consent where required by law.

04. Disclosure of Personal Information

Saumi Services respects the confidentiality of information entrusted to our business.

We do not sell or rent personal information to third parties.

Where reasonably necessary for legitimate business operations, personal information may be shared with:

Authorised employees and representatives
Contractors engaged to deliver our services
Property managers and authorised client representatives
Website hosting and technology providers
Business communication platforms
Accounting and payment processing providers
Professional advisers, including accountants and legal representatives
Insurance providers where relevant

• Government agencies or regulatory authorities where required or authorised by law

We aim to limit the disclosure of personal information to what is reasonably necessary for the relevant purpose.

Where appropriate, we take reasonable steps to ensure that third parties handling personal information maintain suitable confidentiality and information security practices.

05. Client Confidentiality & Property Security

Saumi Services recognises that professional cleaning services frequently involve access to commercial premises, workplaces and facilities containing confidential or sensitive information.

Our services may involve access to offices, industrial facilities, strata properties, medical premises, retail establishments, gyms and other commercial environments.

During service delivery, our personnel may encounter confidential business documents, operational information, security arrangements or personal information belonging to clients, employees, customers or visitors.

We recognise the importance of maintaining professional discretion and respecting the confidentiality of our clients.

We take reasonable steps to ensure that personnel and authorised contractors understand their responsibilities regarding client confidentiality, property security and the appropriate handling of information.

Building Access & Security Information

Information relating to keys, access codes, alarm systems, security procedures and restricted areas is handled with appropriate care.

Such information is used only for authorised operational purposes and is not intentionally disclosed to unauthorised parties.

Confidential Information Encountered During Cleaning

Our personnel are expected to respect client confidentiality and avoid accessing, copying, recording or disclosing information unrelated to their assigned responsibilities.

Any personal information that must be handled during service delivery will be managed in accordance with applicable legal requirements and relevant contractual obligations.

06. Website Enquiries & Contact Forms

Our website provides enquiry forms that allow prospective clients to request information about our services.

When submitting an enquiry, you may be asked to provide:

Full name
Email address
Telephone number
Business or organisation name
Facility type
Property or service location
Cleaning requirements

• Additional information relevant to your enquiry

Information submitted through our website is used primarily to respond to enquiries, assess service requirements and communicate with prospective clients.

Website enquiries may be processed and stored through Wix or other technology providers supporting our business operations.

We recommend that visitors avoid including unnecessary sensitive personal information in general enquiry forms.

Submitting an enquiry does not automatically subscribe you to promotional communications.

07. Website Cookies & Analytics

Our website may use cookies and similar technologies to support functionality, improve performance and understand how visitors interact with our website.

Cookies are small data files or identifiers that may be stored on your device when accessing a website.

Depending on the services enabled, these technologies may be used to:

Maintain essential website functionality
Support website security
Remember visitor preferences
Analyse website traffic
Understand visitor interactions
Improve website usability
Monitor technical performance

• Support optional marketing functions

Third-Party Analytics

Our website is built using Wix and may utilise analytics or other website services provided by Wix or additional third-party providers.

The information collected depends on the technologies enabled on our website.

Managing Cookies

You can generally manage or disable cookies through your browser settings.

Disabling certain cookies may affect the functionality or performance of some website features.

Where applicable legislation requires consent for particular cookies or tracking technologies, we will seek that consent.

08. Data Storage & Security

Saumi Services takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Depending on the information and systems involved, security measures may include:

Secure website connections
Access-controlled business systems
Password protection and authentication
Restricted access to confidential information
Appropriate staff and contractor procedures
Reputable technology and hosting providers
Secure handling of business correspondence

• Appropriate administrative and operational safeguards

Access to personal information is limited, where reasonably practicable, to personnel and service providers who require it for authorised business purposes.

Although we take reasonable precautions, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

We aim to maintain appropriate information-handling practices that reflect the nature and requirements of our business.

09. Third-Party Service Providers

Saumi Services may engage third-party providers to support the operation of our website and business.

These may include providers of:

Website hosting and management
Online enquiry forms
Business email and communications
Cloud storage and administration
Accounting and invoicing
Payment processing
Website analytics
Customer relationship management

• Technical support and security

These providers may process personal information on our behalf or operate as independent organisations responsible for their own information-handling practices.

Where appropriate, we take reasonable steps to consider the privacy and security arrangements of providers handling information for our business.

Our website may also contain links to external websites.

Saumi Services is not responsible for the privacy practices of external websites that we do not own or control.

We encourage visitors to review the privacy policies of third-party services before providing personal information.

10. Overseas Data Processing

Some technology providers used by Saumi Services may operate internationally or use infrastructure located outside Australia.

As a result, personal information may be stored, accessed or processed in other countries.

This may include information handled through website hosting, online enquiry forms, cloud-based systems and business communications.

The countries involved depend on the technology providers and services used by Saumi Services.

Where overseas disclosures are subject to applicable Australian privacy requirements, we will take reasonable steps to comply with those obligations.

Where required and practicable, we will provide information about the likely countries in which overseas recipients are located.

11. Marketing Communications

Saumi Services may occasionally provide information about our cleaning services, business developments or relevant promotional offers.

Marketing communications will be undertaken in accordance with applicable Australian law, including the Spam Act 2003 (Cth).

Where required, we will obtain appropriate consent before sending electronic marketing communications.

Recipients may withdraw their consent or unsubscribe from marketing communications at any time.

Requests to unsubscribe may be submitted using the contact details provided in this policy or through an unsubscribe facility included in the relevant communication.

We do not treat a general service enquiry as automatic consent to receive promotional communications.

12. Accessing & Correcting Personal Information

You may contact Saumi Services to request access to personal information we hold about you.

You may also request corrections where information is inaccurate, incomplete, outdated or misleading.

Requests can be submitted using the contact details provided at the end of this policy.

We will consider requests and respond within a reasonable timeframe, subject to applicable legal requirements.

In certain circumstances, access or correction may be restricted or refused where permitted or required by law.

Where appropriate, we may request reasonable verification of identity before providing access to personal information.

13. Retention & Disposal of Personal Information

Saumi Services retains personal information for as long as reasonably necessary to fulfil the purposes for which it was collected or to comply with applicable legal, contractual, accounting and regulatory obligations.

Retention periods may vary depending on the type of information and the circumstances in which it was collected.

When personal information is no longer required and there is no applicable requirement to retain it, we aim to take reasonable steps to securely destroy or de-identify it.

Information may be retained for longer periods where required or authorised by law.

14. Children's Privacy

Our website and professional cleaning services are primarily intended for businesses, organisations, property managers and adults seeking commercial cleaning solutions.

We do not knowingly seek to collect personal information directly from children through our general website enquiry forms.

If we become aware that personal information has been collected from a child without appropriate authorisation, we will assess the circumstances and take reasonable action consistent with applicable law.

15. Employee, Contractor & Applicant Information

Saumi Services may collect personal information relating to employees, contractors and individuals applying for employment or business opportunities.

Depending on the circumstances, this may include:

Names and contact information
Employment and professional history
Qualifications and relevant certifications
Work eligibility information
References and recruitment information
Payroll and payment information
Information required for workplace safety

• Information necessary for employment or contractor administration

Such information is collected and handled for legitimate recruitment, employment, contractor management, workplace safety and business administration purposes.

Access to this information is restricted, where reasonably practicable, to authorised personnel and relevant service providers.

Employee records may be subject to specific legal requirements and exemptions under Australian privacy legislation.

16. Sensitive Information

Certain categories of personal information receive additional protection under Australian privacy legislation.

These may include health information and other information classified as sensitive information under the Privacy Act 1988 (Cth).

Saumi Services does not ordinarily require sensitive personal information from prospective clients submitting general cleaning enquiries.

Where sensitive information is reasonably necessary for a legitimate business purpose, we will handle it in accordance with applicable legal requirements.

Where consent is required for the collection of sensitive information, we will seek appropriate consent unless an exception applies.

We encourage website visitors not to submit unnecessary medical, financial or other sensitive information through general enquiry forms.

17. Data Breaches & Security Incidents

Saumi Services recognises the importance of responding appropriately to suspected or confirmed information security incidents.

Where a potential data breach is identified, we aim to assess the circumstances and take reasonable steps to contain the incident, investigate its cause and reduce the risk of further harm.

Where applicable, we will comply with notification requirements under Australian law, including the Notifiable Data Breaches scheme where it applies.

This may include notifying affected individuals and the Office of the Australian Information Commissioner where legally required.

We may also review relevant procedures and safeguards following an incident.

18. Privacy Enquiries & Complaints

Saumi Services is committed to addressing privacy concerns fairly, professionally and respectfully.

If you believe your personal information has been handled inappropriately, you may contact us using the details provided below.

When a privacy complaint is received, we aim to:

Acknowledge the complaint within a reasonable timeframe.
Review the information and circumstances involved.
Investigate the matter where appropriate.
Consider reasonable corrective action where necessary.
Communicate the outcome to the complainant.

We aim to respond to privacy complaints within a reasonable timeframe, taking into account the nature and complexity of the matter.

Where the Australian Privacy Principles apply to Saumi Services, individuals may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Further information is available at:

www.oaic.gov.au

19. Changes to This Privacy Policy

Saumi Services may update this Privacy Policy periodically to reflect changes in our business operations, services, technology, information-handling practices or applicable legal requirements.

Any revised policy will be published on our website with an updated effective or revision date.

We encourage visitors to review this policy periodically to remain informed about how their personal information is handled.

20. Contact Us

For questions regarding this Privacy Policy, requests to access or correct personal information, or privacy-related complaints, please contact:

SAUMI SERVICES

0411 418 336

info@saumiservices.com.au

Website: https://www.saumiservices.com.au

We are committed to maintaining professional standards of privacy, confidentiality and responsible information handling.